Privacy policy

Privacy Policy

Shilavo is operated by Unoico LLC. We value your privacy and explain below what information we collect, how we use it, and the rights available to you.

1. Data controller

Unoico LLC, 300 Creek View Rd, Suite 210, Newark, Delaware 19711, United States. Email: help@shilavo.com.

2. Information we process

We may process your name, email address, delivery and billing addresses, phone number, payment and order information, IP address, device and browser information, and website usage data.

3. How we use information

  • Process and deliver orders
  • Handle payments and provide customer support
  • Send order and shipping updates
  • Prevent fraud and improve security
  • Improve our website and services
  • Meet legal obligations
  • Send marketing communications where you have consented

4. Payments

Payments are handled by secure payment providers. We do not store complete credit-card details on our own systems.

5. Sharing information

We share personal information only where necessary to fulfil orders or legal obligations. Recipients may include payment providers, shipping and logistics partners, email and customer-service providers, Shopify, and analytics or marketing providers where enabled.

6. Cookies and tracking

We use cookies and similar technologies to operate the store, analyze usage, and improve your shopping experience. You can manage preferences through the privacy controls available on our website.

7. Marketing

If you subscribe, we may use your email address to send offers and product news. You can unsubscribe at any time using the link in our emails.

8. Retention

We retain personal information only as long as necessary for the purposes described or to meet legal retention requirements.

9. Your rights

Depending on applicable law, you may request access, correction, deletion, restriction, objection, portability, or withdrawal of consent. Contact help@shilavo.com.

10. International transfers and security

Information may be processed outside your country by international service providers. We use appropriate safeguards and reasonable technical and organizational measures to protect your information.

11. Updates

We may update this policy periodically. The current version will always be available on this website.